Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

Address Format. If a post office box address was entered in a format our system does not recognise, the package may accidentally be dispatched via a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. All packages require a signature; otherwise. If no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

In rare cases, it is also possible that the address label became illegible during the delivery process.

Return to Top